Before returning any products, you can obtain approval for your return by contacting us with your full name, the item to be returned, and the nature of the problem.
We accept returns of unopened products with proof of purchase up to 30 days after payment. The customer is responsible for all shipping costs incurred on returned orders. An RMA number must be included visibly on the return package for your return to be accepted. To receive an RMA number for return authorization, please contact us.
After you order, a confirmation email will be sent to your email address. It can take up to a business day for us to process it. Once your order is sent, a tracking number will be immediately emailed to you. We ship through UPS, FedEx, or the US Postal Service, and you can use their services to track your order through the shipping process. If you have any other questions about your order, you can always contact us through email and we can provide additional support.
Our regular shipping can take anywhere between 7 to 14 business days, though the average shipping time is usually 5 to 7 business days. The moment your order is placed, our customer support team reviews the order and can usually process it the same day.
All you need to do is follow the instructions in the shopping cart. The cart calculates your shipping fee based on the number, size, and other specifications of your requested items. Since we rely on USPS for shipping, our costs are calculated with their shipping rates. Our cart will do all the hard work for you.
We accept Visa, MasterCard, Discover, American Express, and any form of debit. During the checkout process, you may choose any of our current payment options and continue to place your order. Your order will not be shipped until we receive payment.
It doesn’t happen often! But if you believe you didn’t receive the right products, contact us within 72 hours and we can help you correct the problem or contact the shipper for more details. Please note that orders of multiple items can be shipped individually and arrive at different times. If we’ve made a mistake in shipping, we will pay to ship it back and we’ll do our best to correct the error.